• Detalle del Puesto

    Nombre del Puesto:Escalation Technical Support Engineer-Mobility
    Rango Salarial:¢ 0,00 - ¢ 0,00

    Our important multinational client from the technological area, located in Heredia, is looking for an Escalation Technical Support Engineer-Mobility that will be in charge of develop an expert-level technical understanding of the enterprise’s products, work directly with the Enterprise Customers to resolve high priority and complex issues by Phone, Web, and Remote Session, act as Senior Engineer to mentor junior members of the team including delivering deep-dive training and developing technical articles, act as an effective technical interface between the customer and the enterprise’s Core Development/DevAnalysis teams, develop project management skills through participation in global projects and initiatives to better service our global customer base, among others.

    • 4+ years of experience in a technical support environment or field experience, working in enterprise level environments.
    • Ability to develop code/script literacy to read and understand existing product code and/or scripts.
    • Must possess a Bachelor of Science in Computer Science or equivalent experience.
    • A successful candidate will demonstrate experience in some of the following or similar technologies: Smartphone and tablet devices like Apple iOS and Android Phone.
    • Windows Server Experience - including Windows Server / MS Exchange / ActiveSync.
    • Networking Experience – such SSL, DNS, and TCP/IP.
    • Authentication Experience - such as LDAP/Active Directory/Radius.
    • Database experience – such as MySQL or SQLServer.