Detalle del PuestoNombre del Puesto:Office 365 Support Agent- Cloud Managed Services (Escazú)Rango Salarial:¢ 0,00 - ¢ 0,00Descripción:
Our important client from the software area, located in Escazú, is looking for an Office 365 Support Agent that will be in charge of providing 24x7 technical support for issues that involve the Cloud Support customers cloud services, assess issues and provide solutions for problems that cannot be handed by your tier 1 peers, monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets, among others.Requisitos:
- Expert use of MS Office Suite.
- Experience working in ISO/IEC 20000 certified organization.
- ITIL Foundation Level certified (desirable).
- Understand that this is a 24x7 environment and a willingness to work across shifts during this time frame.
- Keep the skills up-to-date and relevant for the cloud technologies.